Landline phones making a comeback as customers lose trust in their telcos

In an age dominated by smartphones and high-speed internet, a surprising resurgence is brewing.

With the latest triple zero outage, trust in major telco providers is declining and now more people are turning back to the landline for their source of communication especially in emergencies. Once considered obsolete, these relics are finding new life among consumers craving reliability, privacy and simple contact in a digital world.

Image: Image by Thomas Koutis

Produced By: Thomas Koutis

Featured In Story: Carol Bennett – CEO of the Australian Communications Consumer Action Network

First aired on The Wire, Wednesday 8 October 2025