“Zero-tolerance policy” for cab drivers refusing service animals

Taxi drivers who refuse passengers with assistance animals now risk losing their jobs.

13cabs drivers who deny bookings where assistance animals are involved could have their jobs terminated under a new zero-tolerance policy.

Image: Image: Unsplash/ Juan Pablo Mascanfroni

Produced By: Emma Myers

Featured In Story: Olivia Barry- Chief Operating Officer, 13CABS

First aired on The Wire, Monday 16 June 2025